Privacy Policy
Privacy Policy – All Hands In Handyman Services LLC
Effective Date: [Insert Date]
1. Introduction
All Hands In Handyman Services LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including through our website, phone calls, and SMS communications.
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2. Information We Collect
We may collect the following information from you:
- Name, phone number, email address, and home address
- Service details and project information
- Payment or billing-related information (if applicable)
- Communication records, including phone calls, text messages, emails, and voicemails
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3. Call and Communication Recording Consent
By contacting us or providing your phone number, you acknowledge and agree that:
- Phone calls may be recorded or monitored for quality assurance, training, documentation, and dispute resolution purposes
- Text messages, voicemails, and other communications may be stored and reviewed
- These recordings and records may be used to verify agreements, confirm instructions, and protect both the customer and the Company
If you do not consent to call recording, please notify us before or during the call. Continued participation in the call constitutes consent where permitted by law.
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4. How We Use Your Information
We use your information to:
- Provide estimates, schedule services, and complete work
- Communicate regarding appointments, updates, and follow-ups
- Send service-related messages and occasional promotions
- Maintain records of communications (including recordings)
- Improve our services and customer experience
- Comply with legal obligations
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5. Consent to Receive Calls and SMS Messages
By providing your phone number to us, you expressly consent to receive communications from All Hands In Handyman Services LLC, including:
- Phone calls (including those made using automated technology or prerecorded messages where applicable)
- Text messages (SMS/MMS) related to scheduling, services, updates, and promotions
Consent is not a condition of purchase.
You acknowledge that:
- Message and data rates may apply
- Message frequency may vary
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6. Opt-Out Instructions
You may opt out of receiving text messages at any time by replying:
- STOP to cancel
- HELP for assistance
You may also request to stop receiving calls or messages by contacting us directly at:
[Insert Phone Number] or [Insert Email Address]
After opting out, you may receive a final confirmation message.
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7. No Guarantee of Message Delivery
We do not guarantee that SMS or phone communications will be delivered in a timely or error-free manner. Delivery depends on your mobile carrier and network conditions.
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8. Data Sharing and Disclosure
We do not sell your personal information.
We may share your information only:
- With service providers (e.g., scheduling software, communication platforms) to operate our business
- If required by law, court order, or legal process
- To protect our rights, property, or safety
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9. Data Security
We take reasonable administrative and technical measures to protect your information. However, no method of transmission over the internet or mobile networks is 100% secure.
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10. Limitation of Liability
To the fullest extent permitted by law, All Hands In Handyman Services LLC shall not be liable for:
- Delayed, undelivered, or misdirected messages
- Communication errors or service interruptions
- Unauthorized access to your information
- Any damages arising from reliance on communications, including recorded communications
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11. Customer Responsibility
By providing your contact information, you represent that:
- You are the authorized user of the phone number provided
- You have the authority to consent to receive communications
- You will notify us if your contact information changes
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12. Third-Party Services
We may use third-party platforms for communication (e.g., SMS providers, CRM systems). These providers may process your data on our behalf and are subject to their own privacy policies.
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13. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
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14. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
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15. Contact Information
If you have any questions or requests regarding this Privacy Policy, please contact:
All Hands In Handyman Services LLC
[Insert Business Address]
[Insert Phone Number]
[Insert Email Address]
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16. Agreement to This Policy
By using our services or providing your information, you acknowledge that you have read and agree to this Privacy Policy, including consent to communications and recording practices described herein.
Terms and conditions
Terms and Conditions – All Hands In Handyman Services LLC
Effective Date: [Insert Date]
1. Agreement to Terms
By requesting services, accepting an estimate, scheduling work, or making payment, you (“Customer”) agree to be bound by these Terms and Conditions. These Terms constitute a legally binding agreement between you and All Hands In Handyman Services LLC (“Company,” “we,” “our,” or “us”).
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2. Scope of Services
All services will be performed as described in the written estimate, invoice, or agreed communication. Any work requested outside of the agreed scope will be treated as a change order and may result in additional charges.
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3. Estimates and Pricing
- Estimates are based on visible conditions and information provided at the time
- Hidden damage, unforeseen conditions, or customer-requested changes may increase costs
- We reserve the right to revise pricing if project conditions differ from original assumptions
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4. Deposits and Payment Terms
- Deposits may be required prior to scheduling
- Full or partial payment may be required at milestones or upon completion
- Payment is due immediately unless otherwise agreed in writing
- Accepted payment methods will be outlined in the invoice
Failure to make payment may result in work stoppage, additional fees, and legal action.
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5. Late Payments and Collections
- Late payments may incur interest up to the maximum allowed by law
- Customer agrees to pay all reasonable collection costs, including attorney’s fees and court costs
- We reserve the right to file a lien where permitted by law
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6. Cancellations and Rescheduling
- Cancellations must be made at least 24 hours in advance
- Late cancellations may be subject to a fee
- We reserve the right to reschedule due to weather, safety, or unforeseen circumstances
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7. Access to Property
Customer agrees to provide safe and timely access to the work area, utilities, and necessary permissions. Delays caused by lack of access may result in additional charges.
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8. Customer Responsibilities
Customer is responsible for:
- Removing personal belongings from the work area
- Securing pets and ensuring a safe working environment
- Disclosing known issues (e.g., structural, electrical, plumbing, mold)
We are not responsible for damage to items left in the work area.
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9. Permits and Compliance
Unless explicitly stated, Customer is responsible for obtaining permits and approvals. We will perform work in a professional manner but do not guarantee compliance with all building codes unless contracted to do so.
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10. Materials and Product Selection
- Materials may vary in color, texture, or finish
- Customer-supplied materials are not covered under any warranty by the Company
- Delays due to material availability are not the responsibility of the Company
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11. Workmanship Warranty
We may provide a limited workmanship warranty at our discretion. This warranty:
- Covers only defects in labor
- Does not cover normal wear and tear, misuse, or external damage
- Does not apply to materials or products unless specified
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12. No Guarantee of Exact Results
Due to the nature of repair and construction work, exact matches in color, texture, or finish are not guaranteed.
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13. Limitation of Liability
To the fullest extent permitted by law, the Company shall not be liable for:
- Indirect, incidental, or consequential damages
- Pre-existing conditions or hidden defects
- Delays outside of our control
- Damage caused by normal construction processes
Total liability shall not exceed the amount paid for the services.
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14. Indemnification
Customer agrees to indemnify and hold harmless the Company from any claims, damages, or liabilities arising from:
- Customer-provided materials
- Unsafe conditions at the property
- Misuse of completed work
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15. Communication and Recording
Customer acknowledges and agrees that:
- Calls, texts, and communications may be recorded or stored
- These records may be used for documentation, quality assurance, and dispute resolution
- By communicating with the Company, Customer consents to such recording where permitted by law
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16. SMS and Phone Communications
By providing a phone number, Customer consents to receive calls and text messages related to services and promotions.
- Message frequency may vary
- Message and data rates may apply
- Reply STOP to opt out
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17. Delays and Force Majeure
We are not responsible for delays caused by events beyond our control, including but not limited to weather, supply shortages, labor issues, or emergencies.
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18. Right to Refuse or Terminate Service
We reserve the right to refuse or terminate service at any time due to:
- Unsafe conditions
- Harassment or inappropriate behavior
- Non-payment or breach of these Terms
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19. Dispute Resolution
- Parties agree to attempt good-faith resolution before legal action
- Any legal disputes shall be governed by the laws of the State of New York
- Venue shall be in the appropriate court located in New York
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20. Severability
If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force and effect.
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21. Entire Agreement
These Terms, along with any estimate or invoice, constitute the entire agreement between the parties and supersede all prior discussions or agreements.
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22. Acceptance of Terms
By scheduling services, approving an estimate, or making payment, Customer acknowledges and agrees to these Terms and Conditions.